Frequently Asked Questions

Support

You can contact us via email or WhatsApp.

Our support team is available from 9 AM to 6 PM GMT+1.

Yes, our team can guide you to choose the perfect fragrance.

Absolutely, we welcome feedback to improve our products and service.

Orders

Orders can be modified within 2 hours of placement.

You can cancel before shipment by contacting support.

Yes, every order comes with a detailed invoice.

Yes, you can easily reorder from your account history.

Shipping

Delivery usually takes between 24 to 72 hours within Morocco.

Yes, we ship worldwide with trusted courier services.

Yes, all orders are carefully packaged for perfect delivery.

Tracking details are provided once your order is shipped.

Products

We offer incense, perfumes, essential oils, and home fragrances.

Yes, we use only high-quality natural ingredients like oud, musk, and amber.

Yes, we offer custom fragrance options for special occasions.

Store in a cool, dry place away from direct sunlight to preserve aroma.

General

Our products combine authentic oriental heritage with modern elegance.

We are based in Morocco, embracing the country’s rich fragrance culture.

We tell stories through scents, combining tradition, craftsmanship, and luxury.

Yes, all products come elegantly packaged, perfect for gifting.

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